Placing Orders Overview
Shopping on the FCCLA Store is simple, safe, and secure. To explore our store, follow these steps to begin your ultimate shopping experience:
- If you are a new user, click on the Register tab in the upper right-hand corner of the store to set up your account.
- If you are a returning customer, click on the Login tab in the upper right-hand corner of the store to log to your account.
- Once logged in, you can browse products by clicking on any of the product categories or subcategories at the top of each page.
- Select a product and choose your size and color (if applicable).
- Adjust the quantity and then simply add the product to your cart.
- You can continue to add items to your shopping cart by hitting the "Continue Shopping" button in the shopping cart section of your screen.
- You have two options to check out: clicking on the Shopping Cart icon in the upper right-hand corner of the store or clicking the "Checkout" button after adding products to your cart.
- Verify that your order is correct before you proceed to the next step.
- Enter your shipping information, then select your shipping method.
- Select your payment method and click on the "Place Order Now" button to complete your order. An order confirmation will be sent to you via email.
Our FAQs
Store Account & Registering
Payments
- What type of payments do you accept?
- How do I pay with a school Purchase Order/PO?
- Why do I see multiple statements/charges on my credit card?
Shipping
- What kinds of shipping methods are offered, and how are charges determined?
- How long will it take to receive my order?
- How do I track my order?
- What if I do not receive my order confirmation?
- How do I check my order history?
- What if the worst happens and your package doesn’t arrive as planned? Was it misdelivered or lost?
Exchange & Returns
- How do I return/exchange an order that was processed incorrectly?
- What is your refund policy?
- How do I exchange an item?
Products/Ordering
- Can I cancel an order after it has been placed?
- Are quantity discounts available?
- How do I place a custom order?
- Looking for blazer patches?
Privacy
Store Account & Registering
How do I reset my password?
If you are a returning customer, click on the Login button in the upper right-hand portion of the store and click Forgot My Password. You will be asked to enter the email on file for your account. An email with a link to reset your password will be sent. If you do not receive your reset email within 10 minutes, please check your spam filter.
How do I make a store user account?
If you are a new customer to the FCCLA Online Store, please create a store account by clicking Register in the upper right-hand corner. Complete all fields of information and select Create Account.
Payments
What type of payments do you accept?
We offer either of the following payment options: Credit Card or Purchase Order (must be a School/District Authorized Purchase Order). To have your purchase order validated and your permissions updated, please provide your purchase order via chat (web widget below on right) or email.
Acceptable Credit Cards are Visa, MasterCard, and American Express
How do I pay with a school Purchase Order?
Choose the PO payment method offered during the Billing/Payment step of checkout. Notate your Purchase Order number in the text box that will appear once selecting this payment method. A hard copy of the PO is not required once the order has been placed.
An invoice will be automatically emailed to the Billing contact information submitted with the order, 5-10 business days after the order’s shipment/delivery. Please withhold from sending payment before receiving your order’s official invoice.
Once you have received your invoice, please use the information below for payment remittance:
FCCLA Store/Centricity
11790 Sunrise Valley Dr.
Suite T100
Reston, Virginia 20191
For detailed step-by-step instructions, please visit the Purchase Order Payment page, located on the upper banner of the store.
Why do I see multiple statements/charges on my credit card?
A charge attempt is made every time credit card information is entered into the required payment fields. A successful charge will only be processed once the order has been successfully submitted. Any charge attempt that does not result in complete order placement is an unsuccessful charge and will appear as Pending on your credit card statement. Depending on your bank or financial institution, pending charges may take several business days to be removed from your bank account.
Shipping
How are delivery charges determined?
The FCCLA Online store is pleased to offer FREE Standard UPS Ground shipping for ALL orders in the U.S. Expedited shipping methods are offered at an additional charge, which is determined by the shipping address entered for the order. Please note that UPS does not ship to P.O. boxes.
How long will it take to receive my order?
Once successfully placed, orders will be processed and fulfilled within 2 business days (Monday-Friday), and then shipped per your requested shipping method. Please note that processing time and shipping time are separate.
Current UPS transit times from our New York facility are depicted on the US map image below for your convenience.
How do I track my order?
Tracking information will be emailed to you once your order has been shipped.
What if I do not receive my order confirmation?
Order confirmations may take up to 15 minutes to arrive in your email. Please check your spam filter to ensure your confirmation did not end up sorted there. You may also log in to your store account and double-check your shopping cart to ensure there are no remaining items left. If you experience any further issues, or concerns, or cannot locate your order confirmation, please contact us at FCCLAStore@egroupengage.com.
How do I check my order history?
You may view your order history by logging into your store account and clicking on your username in the upper right-hand corner. This will direct you to your Account Dashboard where you may view your order history and account information.
What if the worst happens and your package doesn’t arrive as planned? Was it misdelivered or lost?
If you have tracked your order and it states that a delivery has been made, but the package may have been misdelivered or lost, you must initiate contact with us within 14 Business Days and file an appropriate claim. Anything over 14 Business Days will not be able to be refunded, reshipped, or, replaced and a new order will need to be submitted.
Please note: If your package’s estimated delivery states: "The delivery date will be provided as soon as possible", please contact our customer service team. We will reach out to UPS to have your order located and delivered. Please allow 7-10 business days for UPS to either locate and deliver your order or for UPS to accept our claim. If our claim for a lost package has been approved, we will submit a replacement order with our warehouse. Please note we cannot submit a lost package order with our warehouse before UPS confirms the package is lost.
Exchange & Returns
How do I return/exchange an order that was processed incorrectly?
If your order was processed incorrectly, please contact us at FCCLAStore@egroupengage.com or call (888)502-0360 and we can correct your order at no additional cost to you.
What is your return/refund policy?
The FCCLA Online Store offers a 30-day return/exchange policy. The merchandise must be in new condition with the original packaging. There is a 15% restocking fee associated with all returned items. You are responsible for the costs associated with shipping the items back to our facility and must provide us with the tracking number for your returning package, so we may confirm the delivery of the items. Once the items are received, a credit will be issued for the returned product. The credit for the return will not include any associated shipping costs for the order. Please be aware that the credit may take 5-10 business days to be fully processed. All returns/exchanges are required to be processed through contact with our Customer Service directly. Please contact us at FCCLAStore@egroupengage.com for a specific Return Authorization number and catered return instructions. We are not responsible for unauthorized returns/exchanges.
UPDATE: FCCLA Products Purchased Online at www.FCCLAStore.org Cannot be Returned and/or Exchanged On-Site at the NLSC. Any Products Purchased Onsite at NLSC Cannot be exchanged and/or Returned through the Online Store. All Returns and/or Exchanges from Online Purchases Must be Handled By Our Customer Care Team Directly.
How do I exchange an item?
Contact customer service at FCCLAStore@egroupengage.com or call (888)502-0360 with your order/item information, to obtain catered exchange instructions and an Exchange Authorization number. You are responsible for the costs associated with shipping the items back to our facility for exchange. You must provide us with the tracking number for your returning package so we may confirm the delivery of the items back to our warehouse. Once we receive the items and confirm the re-sellable condition, we will process an order for the item you would like to receive in exchange. All exchanges must be of equal or lesser value.
Products/Ordering
Can I cancel an order after it has been placed?
We cannot guarantee order changes or cancellations once an order has been submitted. Please double-check your shopping cart to ensure all items are included and correct before submitting. If you have any questions or concerns about your order, please contact Customer Service at (FCCLAStore@egroupengage.com or call (888)502-0360.
Are quantity discounts available?
Quantity discounts are not available for this store.
How do I place a custom order?
For special requests or custom orders, please contact, Account Manager, Kim DeVenuto at kdevenuto@centricitynow.com or Executive VP of Sales, Joe Chase at jchase@centricitynow.com.
Looking for blazer patches?
Please contact Kim DeVenuto at kdevenuto@centricitynow.com for more information.